WHAT
IS EQ?
Ive
been doing this for 15 years, Annette told me.
It just wasnt called this.
I
was explaining to a counselor in England about the field of emotional
intelligence, and she was sure shed found it first. Likely
you'll feel the same way.
Oh,
I know what youre talking about, James tells
me, as I present a proposal to coach his staff
on EQ. Team building, leadership, getting along,
cutting down on the politics. Why didnt you
say so?
Emotional
intelligence, also known as EQ (and EI) isnt a new concept.
Most people recognize it right away, or parts of it anyway. Its
what used to be called social skills, or people
skills, or common sense, or gut feeling.
And its spreading around the world again like wildfire because
people are realizing more than ever how important it is.
Let
me leave you with the million Ringgit question, writes a
Malaysian consultant. Is it imperative to measure our emotional
intelligence and take appropriate steps to bridge our EI gaps?
Only you can decide. I rest the case with you"
An
Australian reporter writes, Top leaders are getting in touch
with their emotions and those of their staff as intuition and
emotional intelligence become the hottest management buzzwords.
And international EQ conferences are planned this summer in the
UK and Canada.
Emotional
intelligence is spreading around the world because it's needed,
and it's far from a buzzword or the fad-du-jour. According
to Daniel Goleman, Ph.D., whose book Emotional Intelligence
popularized the concept several years ago, non-cognitive factors
account for about 80% of adult success.
Researchers
such as Martin Seligman, Ph.D., Daniel Goleman,
Ph.D., Peter Salovey, Ph.D., Reuven Bar-on,
Ph.D. and Con Stough, Ph.D. wanted to find out
what factors besides IQ contributed to our success
and happiness. Theyve named the competencies
(qualities, or skills), designed assessments,
developed individual and business programs,
and made some complex behaviors like people
skills understandable and teachable.
Yes,
unlike IQ, EQ can be improved over a lifetime and according to
Goleman, its two to four times as important to our success
and happiness as IQ.
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WHAT
COMPETENCIES ARE INVOLVED?
The
competencies involved are things like self-awareness, managing
our own emotions and those of others, team building, leadership,
negotiation and communication, constructive discontent, recognizing
nonverbal signs and emotional content in poetry and art, personal
power, integrity, focus, being self-motivated
and able to set priorities, flexiblility,
creativity, trust, and good intuition.
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WHAT
DOES THIS LOOK LIKE IN REAL LIFE?
Tomorrow,
what skills will you need to have at work
besides your degree to forge 10 people from 5 different
cultures, 4 religions, 2 generations, 6 ethnic
backgrounds, 2 sexes, and 4 departments, with
3 learning styles, 5 communication styles, and
4 occupations, 1 of whom is introverted, 1/3rd of
whom are left-brained, 1 of whom is hearing-impaired,
4 of whom are depressed, half of whom
are single, 3 of whom youve never met before,
and 3 of whom are speaking a second-language,
whose IQs range from 110-150, into
a team able to produce a work product to specification,
on time, and within budget? And
then pick up your mother from eldercare, and go
home to a loving relationship in a strong marriage
that nurtures two children?
You'll
need something besides good grades in school to make this work!
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WHAT
HAPPENS WHEN EQ IS LOW?
Low
EQ is expensive in terms of lost money, opportunity, time, relationships,
promotions, careers, projects, goals, accomplishments, self-esteem,
marriages, physical and emotional health, and even life. The good
news is that there is no need to have low EQ. EQ can be learned
and improved over a lifetime and you can start right away, no
matter how old you are.
These
are some of the results of low EQ.
75% of careers are derailed for reasons related to
emotional competencies.
70% of the reasons why customers and clients are lost
are EQ-related.
50% of time wasted in business is due to lack of trust.
Seniors get worse in hospitals when the physical therapists
dont engage with them.
Counseling clients fail to change because their counselors
lack empathy or optimism.
50% of marriages fail.
Suicide is the third leading cause of death for youths aged 15-24
in the US.
Think this is because of industrialized society? Think again.
Samoa has the highest suicide rate in the world.
Impulsive boys are three to six times as likely to be violent
adolescents.
Low levels of empathy predict poor school performance.
Gifted children manifest a near blindness to social
cues which leads to isolated and sad childhoods.
Doctors with poor EQ skills get sued more.
75-90% of visits to primary care physicians in the
US are due to stress-related problems.
Pessimists live shorter, unhealthier, unhappier lives,
and are less likely to achieve their potential
than optimists.
College students in a study with the same IQ and GPA
who did not write down their career goals with intentionality
were 50% less successful 15 years later.
Perfectionism is potent. Perfectionists produce better
work, get better grades and get enormous positive
feedback. Perfectionists also have a markedly
higher suicide rate.
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WHAT
CAN YOU DO TO IMPROVE YOUR EQ?
- Work
with an EQ coach
- Browse
my website for resources
- Take
The EQ Foundation
Course©
or one of the mini-courses.
- Subscribe
to Its About My Personal and Professional
Development and EQ in the Workplace eZines.
- Check
out www.eiconsortium.org
for the latest research and writing, and
also research data confirming the
positive results EQ training can bring to an individual
and also to an organization.
You
know there's more involved in success and happiness
than cognitive skills alone. Why not investigate
the possibilities!
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